FAQ, Policies, & Billing Calendar

What Are Your Policies for Class Arrival and Dismissal?

Please arrive no more than 5 minutes before class begins. Have your child use the bathroom, put hair up neatly, and cover any warts or cuts while at home. Running and gymnastics in the waiting area is not allowed. Children in the waiting area should be supervised at all times.

Please meet your child promptly in the lobby at the end of their class. Children may never wait or play outside without a supervisor of at least 18 years of age. If you are going to be late picking up, please call Altius to let us know.

Am I Allowed to Stay and Watch The Class?

Parents and siblings may observe from the waiting area only (unless, of course, it is a parent/child class).

Please do not “coach” your child from the sidelines. Comments made by parents distract all of the students in the class and create confusion. If your child is unable to use the rest room by his/herself, we ask that you stay where your child can find you during class. Coaches are NOT able to assist children in the rest room during class time.

Do I Need to Notify You if My Child Will Be Absent? What is your Makeup Policy?

It's not required to let our office know about planned absences ahead of time, but we do appreciate it! Our customer portal allows you to submit your absences online ahead of time. No need to call or stop at the front desk! We allow one makeup per month, and it must be scheduled ahead of time either through your portal or with our office staff.

• Go into your Altius Portal to log absences.
  • You can select one or multiple children, select the date range, and the portal will give you a list of classes that you would miss in that range.
  • Select the classes that you’ll miss, and our office will be notified.
  • Our office staff must then confirm if the class is eligible or not for a makeup. Marked absences will not automatically show up as eligible.
• All eligible makeups are available from your portal.
  • You can then select a class to make up, do a search for potential options, and schedule your makeup date and time.
  • If you are scheduling a makeup through the portal, the class must be at least one day out. For same-day makeups, contact our office directly.
  • Makeups cannot be scheduled for more than 2 weeks in the future.
• Not seeing any options? Contact our office and we can help you find a fit.
• Makeups expire two months after the absence, and must be taken during that class session (School Year classes cannot be made up in Summer, for example).

What Should My Child Wear to Class?

Proper class attire and hair style help to create the disciplined environment required for gymnastics & tumbling classes. We find that when students come to class dressed and groomed appropriately, they also come prepared to pay attention and make good use of their class time.

• Girls: A leotard with hair neatly pulled back in a ponytail or braid. No jewelry, tights, pajama pants, or skirted leos are allowed. Girls in Class 3 & up are required to wear a leo to class. No bare midriffs please.
• Boys: Gym shorts with a tucked in t-shirt. No socks or shorts with buttons or zippers please.
• Ninja: Athletic shorts and a tucked-in t-shirt for girls and boys, OR girls may choose to wear a leotard. Please NO jeans, skirts, pants that drag on the floor, tights or socks for safety reasons. Shoes are allowed, but they must have clean soles.

What is the School Year Program Withdrawal Policy?

A class spot is held for your child while they are officially enrolled. Altius assumes that once you have enrolled, your child will attend through the school year until early June when the session ends. If you would like to withdraw from the program before the last class, you may do so by following the procedure listed below:

1. Notification of withdrawal is required by the 20th of the month to withdraw for the upcoming month.
2. A parent must notify the office in person, via phone, or the customer portal regarding their intent to withdraw.
3. The final class date is the last calendar date in the current month.
4. Withdrawal from the program is not retroactive at any time, for any reason.
5. Drops received from the 21st - 31st will be honored, minus a 25% class tuition charge.
6. Drops received from the 1st - 20th will apply to the following month.

Students who have paid the annual membership fee may re-join the program at any time throughout the year (September - August) as long as there is a spot available in the class. All students are automatically withdrawn from their School Year class after Expo Week Concludes. Summer is a separate “session” and is registered for separately in the spring.

What is the Summer Program Withdrawal Policy?

Refunds will be given up May 31st. Cancellations received June 1st-13th will be honored minus a 25% class tuition charge. Cancellations received after June 13th will apply to July. Withdrawal for July or August follows the same process as the school year policy (above).

When Is My Child Promoted?

Gymnastics Classes at Altius are progressive in nature. Students perfect basic skills in order to move on to more challenging ones; everything builds on their previous accomplishments.

Gymnastics classes are primarily age-based and contain lesson plans and skill lists that allow students to advance to more difficult skills while staying within their consistent, age-appropriate class grouping.

Much like how children do not jump to a new grade during a school year, Class Promotions are not common mid-session. Students may advance to further classes when a new Session (Summer or School Year) begins, based on their age and recommendations from our coaching staff.

Girls Gymnastics students in 1st Grade and up looking for additional challenges during their sessions are also encouraged to sign up for In-House League, which provides routine memorization, skill perfection, and competition experience.

How Will I know if Your Cancel Classes Due to Weather?

Any closing will be listed on WISN 12, TMJ 4, on the Altius website, and our Facebook page. During inclement weather, please check our website to see if we are open instead of calling the gym.

Generally, we try to keep Altius open as much as possible. Since most of our classes are in the afternoon or evening, we don't necessarily follow school district closings, as the roads may be clear by the afternoon depending on the timing of the storm. We also don't have a need to factor children walking/waiting outside and busing logistics into our decision. We DO consider driving conditions for both our customers and our staff.

If Altius stays open and you feel uncomfortable traveling to a class in the weather conditions, you are welcome to schedule a makeup or request an open gym pass good for KinderTime, Family, or Grade School Open Gyms via the front desk.

In the case of Altius closing due to extreme weather conditions, we email open gym passes to recreational students who miss class. Per our customer handbook, Altius does not offer refunds, credits, or make-ups for extreme weather cancellations. In the rare case that we cancel on the same day TWICE in one season, we will issue account credits to the affected customers.

Altius Gymnastics periodically takes photographs and videos of individual participants and groups of participants during classes, special events, and birthday parties for use in publicity and advertising. Unless you opt out as specified below, you hereby authorize Altius Gymnastics to retain the right to use any photographs, videotapes, motion picture recordings or any other record of the participant(s) at Altius for publicity, advertising or any legitimate purpose. If you do not want your child’s image and/or voice used by Altius, please contact our office via phone: 414-421-1200 or email: Altius@altiusgym.com.
This constitutes Altius’s notice to you and your agreement with Altius’ policy regarding photographs and videos. In the event that you fail to notify Altius, within 10 days of your having opened the link to this Policy notice, that we do not have your authorization, you will be deemed to have consented to and agreed with said Policy..